Support
Help when you need it.
One address for everything — questions, bug reports, account help and feature requests. Email support@cosmiciris.app and a support ticket is created automatically, so nothing slips through the cracks and you can always follow up on the same thread.
Available to every CosmicIris clinic. We aim to reply within one business day.
How it works
Send one email — we handle the rest.
There's no separate help desk to learn. Email-to-ticket means your message becomes a tracked case the moment it lands.
Write to support@cosmiciris.app from any device. No login, no portal, no forms — just send your question.
Every email opens a tracked support ticket automatically. You get a confirmation with a reference number you can reply to at any time.
Our team picks it up, keeps the thread updated, and closes it out once your issue is fully resolved.
What to include
A few details help us resolve it faster.
None of this is required — send what you have. The more context you give, the sooner we can get you back to work.
The email or workspace you sign in with, so we can find your records quickly.
A short description of the issue or question — and what you expected instead.
The page, report or screen involved, plus a screenshot if you have one.
Let us know if patients or a live exam are affected so we can prioritise.
Need something else?
For sales, partnerships or general questions, reach us at hello@cosmiciris.app. Security and compliance teams can find our architecture details on the trust & security page.
Contact support